Terms & Conditions

1. Ways to Reach Out:
You can reach out to us through the following channels:

Chat Option: For quick and convenient communication, you can find the chat option located at the bottom right corner of the platform. Simply click on it to initiate a chat with our team and we’ll be happy to assist you.

E-mail: If you prefer to contact us via e-mail, please feel free to send your inquiries, feedback, or any other concerns to klevermonkinfo@gmail.com. We strive to respond to all e-mails promptly.

Scheduling Hangouts Calls: For more detailed discussions or consultations, you will have access to our account managers or onboarding managers. They will provide you with a calendar to schedule Hangouts calls at your convenience.

2. Working Hours:
Our team is available to assist you from Monday to Friday, except for holidays, between 10 AM and 6 PM. During these hours, you can expect timely responses and support from our dedicated team.

Optimization Related Issues: Any issues related to optimization will be addressed within one working day. We aim to resolve these issues promptly to ensure the smooth functioning of the platform.

Specialized Reporting Requests, Bugs, or Technical Issues: For specialized reporting requests, bugs, or technical issues, our team will service these within two working days. We understand the importance of resolving these matters efficiently and will work diligently to provide the necessary support.

We value your time and strive to provide timely and effective assistance. Should you have any questions or require further assistance, please don’t hesitate to reach out to us through the provided communication channels during our working hours.